Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, LATAM (Portuguese Speaking).

Key Responsibilities

• Develop trusted advisor relationships with customers, ensuring maximum value from the platform
• Collaborate with customers and account teams to create Customer Success Plans and conduct regular check-ins
• Manage post-sales activities and engage customers to promote product adoption and mitigate churn

Required Qualifications

• 5-8 years in Customer Success or account management with enterprise SaaS products
• Experience as a trusted advisor guiding customer outcomes
• Understanding of Jira and Confluence use cases and configurations
• Experience with CRM tools like Gainsight and Salesforce
• Proficiency in Portuguese in business and technical settings, with knowledge of the Brazil market