Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own a book of high-value customers and serve as their trusted advisor
• Lead quarterly business reviews to align customer goals with company objectives
• Drive product adoption and track customer health and ROI using data

Required Qualifications

• Experience as a dispensary GM, retail director, or multi-store operator
• In-depth understanding of cannabis retail operations and compliance
• Comfortable interacting with executives and investors
• Strong relationship-building skills with a consultative approach
• Ability to thrive in a fast-paced, results-driven culture