Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will serve as a trusted advisor to customers, driving adoption and ensuring success.

Key Responsibilities

• Own the end-to-end customer journey from onboarding to renewals and expansion
• Monitor account health and proactively assess usage, satisfaction, and risk signals
• Orchestrate cross-functional support and drive product adoption by ensuring customers leverage full capabilities

Required Qualifications

• 3+ years in Customer Success, preferably in a developer-focused or technical B2B SaaS environment
• Deep empathy for developers and understanding of their workflows
• Comfortable navigating technical environments such as CLI tools, APIs, and GitHub
• Exceptional organizational skills to manage multiple accounts and deadlines
• Proactive communicator who builds trust quickly with stakeholders