Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Banking.

Key Responsibilities:

• Establish reputation as a trusted partner through regular business reviews and demonstrating value to clients
• Become a subject matter expert on clients' business objectives and achieve corporate objectives measured by client Net Promoter Score (NPS)
• Organize and host onsite QBRs with client executives and present optimization recommendations to drive client success

Required Qualifications:

• 5+ years in a customer-facing role such as account management or sales
• Experience within a highly regulated market (e.g., Fintech, Insurance, Retail) with knowledge of digital identity and authentication preferred
• Strong project management and long-term account planning skills
• Track record of building and maintaining successful client relationships
• Experience in cybersecurity, fintech, or fast-growing startups is required