Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive customer adoption and retention in the education technology sector.

Key Responsibilities

• Drive adoption, retention, and expansion among valuable customers by understanding their needs and defining success criteria
• Build and manage key stakeholder relationships to enhance awareness across districts
• Develop communication strategies to monitor account health and deliver student learning outcomes

Required Qualifications

• Experience in Education and/or SaaS with large account implementations
• Strong technical skills and a willingness to learn new software and techniques
• Proven ability to build relationships and establish trust with customers
• Ability to organize and lead project implementations effectively
• Proactive approach to customer engagement and account management