Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to provide exceptional service to B2B customers.

Key Responsibilities:

• Manage the Customer Success Team, focusing on onboarding, support, and renewals while providing coaching and feedback
• Oversee daily operations, monitor team activity, and ensure KPIs are met
• Conduct quality reviews of CRM data and customer interactions to identify performance trends and improvement areas

Required Qualifications:

• 2+ years of experience in leading Customer Success or similar operational teams
• Strong people management and coaching skills
• Data-driven approach with experience using CRM systems
• Empathetic leadership style focused on team growth and customer satisfaction
• Ability to work across multiple time zones