Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Build trusted advisor relationships with key stakeholders to ensure alignment with customer goals
• Develop and monitor customer success plans to drive adoption and long-term growth of products
• Provide forecasts and business strategies while analyzing customer retention and growth

Required Qualifications

• Bachelor's degree (BA/BS)
• 5-10 years in customer-facing roles within technology, including 5+ years in SaaS account management or customer success
• Experience in Project Portfolio Management (PPM) or Professional Services (PS) using PPM or PSA solutions
• Proven success driving customer outcomes with enterprise clients
• Strong knowledge of Organizational Change Management and PPM/PS processes