Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Maximize digital implementation, usage, retention, and expansion of digital solutions
• Assist faculty in implementing and integrating digital solutions and provide training
• Collaborate with Account Managers to develop retention strategies and drive digital conversions

Required Qualifications

• Undergraduate degree
• 2-4 years of relevant work experience in a similar function
• Previous customer service, sales support, and tech product support experience
• User experience knowledge with a CRM platform, preferably Salesforce
• Ability to learn and apply technical expertise with new and existing platforms