Customer Success Manager

Job Summary

A company is looking for a Success Manager, Loom Adoption Specialist.

Key Responsibilities

• Manage a portfolio of customers, supporting them through onboarding, adoption, and value realization
• Utilize predictive signals to identify key milestones and adoption opportunities for customers
• Deliver value through various engagements such as webinars and curated outreach

Required Qualifications

• 5+ years in Customer Success, Account Management, or related SaaS roles
• Experience managing large customer portfolios in a pooled model with complex SaaS products
• Understanding of Jira and Confluence end-user use cases
• Experience with CRM tools like Gainsight and Salesforce
• Strong organizational and time management skills