Customer Success Manager

Job Summary

A company is looking for an SMB & Mid Market Customer Success Manager.

Key Responsibilities

• Support Account Managers in aligning on account strategy, renewals, and growth opportunities
• Manage and resolve tickets related to customer sentiment, churn risk, and account health
• Proactively monitor accounts to identify risks and implement retention strategies

Required Qualifications

• 3-5 years of experience in Customer Success, Account Management, or a related client-facing role
• Experience managing a high-volume, 1-to-many customer model
• Strong technical aptitude and ability to source solutions independently
• Experience collaborating with cross-functional teams
• Proactive approach with a focus on continuous improvement