Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage relationships with key stakeholders at physician offices and monitor account health
• Lead onboarding and training of new practices for smooth implementation of the system
• Own day-to-day account management, address issues, and communicate customer feedback to internal teams

Required Qualifications

• 2-4 years of experience in Customer Success, Account Management, or healthcare operations for CSM (L3) role
• Deeper healthcare expertise and prior authorization knowledge for Senior CSM (L4) role
• Experience in healthcare, health tech, or SaaS strongly preferred
• Bachelor's degree or equivalent experience
• Some travel required