Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (SaaS / Remote / USA / LATAM).

Key Responsibilities

• Own a portfolio of customers, supporting clients in retail and e-commerce to achieve their business goals
• Create tailored success plans and act as a strategic advisor throughout the customer journey
• Drive customer retention, expansion, and manage onboarding and product training

Required Qualifications

• 4+ years of experience in customer success, account management, or client-facing roles in a B2B SaaS environment
• Fluency in English; proficiency in Spanish or Portuguese is a plus
• Experience with tools like HubSpot, Slack, Zoom, and CRM/CS platforms
• Ability to thrive in a fast-paced, fully remote work culture
• Proven track record of proactive problem-solving and a customer-first mindset