Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage project progress and ensure high-quality deliverables for life-science customers and healthcare partners.

Key Responsibilities

• Manage customer projects from initiation to project closeout, including developing detailed project plans
• Engage with external stakeholders to build relationships and lead project meetings
• Collaborate with internal stakeholders to coordinate responses to customer inquiries and facilitate teamwork

Required Qualifications

• Bachelor's degree from a reputed institution
• At least 2 years of project management experience within the life science, biotechnology, or digital health space
• Clinical research or real-world evidence generation experience
• Proficient in project management tools and methodologies
• Desire to work in a start-up environment with dynamic and diverse teams across multiple time zones