Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage and develop multiple medium/large customer accounts, fostering trusted relationships and preparing success plans
• Gather customer feedback and ensure customer success through education on product functionalities and addressing issues
• Interface between customers and internal teams, managing risks and ensuring transparency in customer health and support cases

Required Qualifications

• Bachelor's degree in Computer Science, Computer Information Sciences, or a related field; relevant work experience may substitute for education
• Minimum of 6+ years of functional and technical knowledge of SaaS platforms
• Experience in a customer-facing, service-oriented role
• Preferred knowledge of Duck Creek Suite and Platform, ChurnZero, and Microsoft Azure
• 1-3 years of leadership experience preferred