Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage key customer accounts and drive product adoption.

Key Responsibilities:

• Serve as the primary point of contact for customer accounts, ensuring achievement of desired goals
• Educate customers on best practices and new features to maximize product value
• Manage and execute the end-to-end renewal process for assigned customers

Required Qualifications:

• 2-7 years of experience in Customer Success, Account Management, or similar roles
• Proven success in achieving net revenue retention and customer adoption metrics
• Experience managing multiple priorities across a multi-product portfolio
• Salesforce or other CRM experience
• Familiarity with Electronic Health Record software and the social services sector is a plus