Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive customer adoption and satisfaction through technical guidance and best practices.

Key Responsibilities

• Lead and manage the onboarding process for new customers, ensuring smooth setup and integration
• Provide hands-on assistance and consultative guidance to help customers leverage the platform effectively
• Monitor customer usage and performance metrics, proactively addressing potential issues to enhance the customer experience

Required Qualifications

• 2+ years of Customer Success experience in a hyper-growth environment
• 1+ years of experience in Blockchain
• Experience working at a start-up
• Ability to manage a variety of customer relationships throughout the lifecycle
• Experience with technical products and an aptitude for learning complex concepts