Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success Management to lead their Enterprise CSM team.

Key Responsibilities

• Lead and develop a team of Customer Success Managers for high-touch Enterprise customer segments
• Support the CSM team in delivering executive business reviews and customer success plans
• Foster collaboration between Customer Success and internal teams to drive business goals

Required Qualifications

• Minimum 2 years of experience managing Customer Success teams of 6-10 employees
• 5+ years of post-implementation stakeholder management experience in high-growth SaaS organizations
• Experience with RFX processes or Proposal Management teams is a plus
• Working knowledge of Gainsight and/or Salesforce is preferred