Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Mid-Market).

Key Responsibilities

• Develop strong relationships with customers, guiding them through the post-sales experience and ensuring maximum product value
• Collaborate with sales on customer renewals and identify upsell and cross-sell opportunities
• Monitor customer risk, advocate for customer needs, and conduct regular business reviews to ensure satisfaction and retention

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role at a SaaS cybersecurity company
• 2+ years managing a book of business with an average ARR of $170,000+
• Solid understanding of cybersecurity concepts, technologies, and industry trends
• Strong data analysis skills to review customer metrics and measure KPIs