Customer Success Manager

Job Summary

A company is looking for a Client Success Manager.

Key Responsibilities

• Serve as the primary partner for a portfolio of SMB clients, driving adoption, retention, and measurable business outcomes
• Analyze client performance data and deliver strategic recommendations for digital marketing and campaign execution
• Lead onboarding, quarterly reviews, and ongoing success planning while collaborating cross-functionally to enhance client experience

Required Qualifications

• 3+ years of Customer Success or Account Management experience in a SaaS environment
• Proven background in digital marketing, including campaign optimization and customer engagement strategies
• Hands-on experience with email and SMS marketing platforms and CRM systems such as Salesforce
• Strong program management skills, capable of leading projects from planning through execution
• Experience in e-commerce, digital marketing, or highly regulated industries is strongly preferred