Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II who will focus on building and maintaining customer relationships while enhancing website performance.

Key Responsibilities:

• Manage customer accounts and provide monthly product review reporting and optimization recommendations
• Analyze and review customers' digital performance and complete website edits while troubleshooting issues
• Communicate strategy and KPIs to cross-functional teams and assist in driving customer retention and growth opportunities

Required Qualifications:

• Bachelor's degree or equivalent experience
• Google Analytics Certified
• 2+ years of account management and/or dealership experience
• Proficient knowledge of MS Office Suite and Salesforce Service Cloud
• Ability to work various shifts including evenings and weekends