Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (CSM) (US Remote).

Key Responsibilities

• Serve as the primary point of contact for clients and develop strong relationships with key stakeholders
• Understand clients' business objectives and provide expert guidance to help them achieve their goals
• Conduct regular check-ins with clients and identify needs for additional services

Required Qualifications

• Must be in the US and willing to work remotely
• Bachelor's degree
• 3+ years of experience in a client-facing role, such as customer success, account management, or sales
• Ability to quickly grasp compliance frameworks and a strong willingness to learn
• Experience with SaaS products and knowledge of CRM software preferred