Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure clients receive exceptional support and effectively utilize cybersecurity solutions.

Key Responsibilities

• Serve as the primary point of contact for clients post-onboarding, ensuring seamless adoption and ongoing support
• Manage incident response by triaging client problems and coordinating timely resolutions
• Build strong client relationships to understand their business needs and drive security maturity

Required Qualifications

• U.S. citizenship
• 1-3 years of experience in customer success, account management, or a related client-facing role
• Proven ability to manage multiple clients and achieve high customer satisfaction
• Foundational knowledge of Microsoft Azure environments
• Familiarity with government contracting or regulatory compliance