Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Americas.

Key Responsibilities

• Manage onboarding calls and outline plans with key stakeholders
• Assist customers in planning and implementing their messaging goals
• Provide ongoing support and follow-up with customers post-onboarding

Required Qualifications

• 2+ years of experience as a Customer Success Manager for technical products
• Fluency in French, Russian, and/or Spanish is prioritized
• Must be located in a PST time zone and available to work standard PST hours
• Experience in a customer-facing role within a SaaS company
• Ability to communicate effectively with software developers in a technical capacity