Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Individual Contributor).

Key Responsibilities

• Manage and grow a portfolio of SMB and mid-market customer accounts
• Ensure customers achieve their goals and adopt the platform successfully
• Identify upsell, cross-sell, monetization, and expansion opportunities

Required Qualifications

• 3+ years of Customer Success, Account Management, or client-facing experience
• Strong CRM experience and data-driven decision-making skills
• Highly organized and able to manage multiple accounts simultaneously
• Startup experience or a startup-style mindset is preferred
• Comfortable working independently as a mid-to-senior individual contributor