Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager I, Clinical Solutions.

Key Responsibilities

• Build and maintain strong, trusted relationships with customers to support their long-term success
• Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
• Collaborate with cross-functional teams to ensure customer needs are communicated and addressed

Required Qualifications

• Background in Nursing, Health Administration, Informatics, or a related field preferred
• 1-3 years of experience in a SaaS or healthcare-related environment preferred
• Basic understanding of subscription-based business models and the customer lifecycle
• Experience with customer engagement, adoption strategies, and relationship management
• Proficient in CRM systems, Microsoft Office Suite, and other customer-facing tools