Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Performance Solutions) to manage customer relationships and drive value.

Key Responsibilities

• Manage day-to-day customer relationships and ensure project delivery meets objectives
• Collaborate with internal teams to align product development with customer needs and document feedback
• Drive customer advocacy through success stories and manage renewal and new project processes

Required Qualifications

• Bachelor's degree in business, marketing, or a related discipline
• 6+ years of experience in marketing, sales, business operations, or account management
• Flexibility to travel for customer meetings as needed
• Experience interfacing directly with customers independently
• Proficiency in MS Word, Excel, PowerPoint, and project management software