Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success to lead and develop a team focused on customer satisfaction and retention.

Key Responsibilities

• Lead, coach, and develop a team of Customer Success Managers to achieve their goals
• Act as an executive sponsor for key accounts, fostering deep customer relationships and providing support
• Oversee the renewal process and drive net revenue retention targets through upsell and expansion strategies

Required Qualifications

• At least 5 years of experience in customer success or a related field, with a minimum of 3 years in a leadership role
• Proven experience in leading teams through change in a mission-driven environment
• Experience with renewal, add-on, and upsell strategies to achieve retention and revenue goals
• Proficiency in using Salesforce or other CRM for data tracking and decision-making
• Familiarity with Electronic Health Record software and the social services sector is a plus