Customer Success Manager

Job Summary

A company is looking for a Sr. Manager, Customer Success.

Key Responsibilities

• Develop and implement a Partner-focused Customer Success Strategy to enhance product adoption and customer renewal
• Build and maintain relationships with partners to ensure effective delivery of Customer Success offerings
• Track execution and report on activities, risks, and outcomes while collaborating cross-functionally with sales teams

Required Qualifications

• 7-10+ years of experience in Customer Success, Channel Management, or Account Management, preferably in a SaaS environment
• Technical knowledge of Cybersecurity products; familiarity with Proofpoint products is advantageous
• Experience in a partner-led or reseller-driven go-to-market model
• Strong analytical skills for interpreting product usage data and customer health signals
• Ability to build trust with partners and executive-level customer stakeholders