Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the main point of contact and trusted advisor for a portfolio of clients across Southeast Asia and the Middle East
• Ensure successful onboarding of new clients and drive feature adoption through strategic guidance
• Analyze customer product usage to identify opportunities and risks, while maintaining regular contact and advocating for customer feedback

Required Qualifications

• Passion for tech with experience in SaaS products and APIs
• Strong technical knowledge in areas such as SaaS, Mobile, Marketing Automation, or Analytics
• Experience in Customer Success, Account Management, or similar client-facing roles
• Ability to manage a portfolio of 20+ accounts effectively
• Empathetic attitude with a flexible approach to change