Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer satisfaction and retention.

Key Responsibilities

• Analyze usage data monthly to identify at-risk customers and opportunities for value optimization
• Drive customer adoption through onboarding and proactive engagement to ensure success
• Collaborate with Sales to identify upsell and cross-sell opportunities for expanding customer accounts

Required Qualifications

• Bachelor's Degree preferred
• 2-3 years of experience in customer success roles focused on delivering value
• Experience building customer relationships across various organizational levels