Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Oversee customer onboarding and ensure alignment with their IT objectives
• Act as the primary point of contact for customer needs, driving product adoption and identifying expansion opportunities
• Monitor customer health and proactively resolve issues while maintaining strong relationships with stakeholders

Required Qualifications

• Minimum 2 years of customer-facing experience at a SaaS company
• Technical acumen in IT fields such as User Access Management and security preferred
• Strong organizational skills with the ability to manage multiple tasks
• Bachelor's degree or equivalent experience preferred
• Learning mindset with a curiosity to understand customer needs and solutions