Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Strategic to guide customers through successful adoption and value realization of their platform.

Key Responsibilities

• Manage and retain a book of customers, ensuring successful onboarding and long-term engagement
• Drive proactive outreach focused on adoption, retention, and early identification of risk using customer health analytics
• Document progress, customer needs, and risks while collaborating with cross-functional teams

Required Qualifications

• 1-3 years of experience in managing customer relationships or implementing solutions
• Ability to follow structured processes for consistent outcomes
• Demonstrated ability to learn new technologies and workflows quickly
• Experience working in data-informed environments to guide recommendations
• Proactive mindset with the ability to manage a fast-moving book of business