Customer Success Manager

Job Summary

A company is looking for a Mid Market Customer Success Manager.

Key Responsibilities

• Develop and execute strategic success plans for mid-market customers, aligning usage with their business goals
• Manage the entire post-sale customer lifecycle, ensuring successful onboarding, adoption, and retention
• Achieve and exceed quarterly targets for customer retention, renewal rates, and Customer Satisfaction/Net Promoter Score

Required Qualifications

• 2-4 years of experience in Customer Success, Account Management, or Revenue Operations, preferably in a B2B SaaS environment
• Ability to manage a portfolio of mid-market clients with autonomy and commercial responsibility
• Demonstrated executive presence and communication abilities to build trusted advisor relationships
• Experience in navigating complex customer organizational structures to engage key stakeholders
• Familiarity with the SaaS customer lifecycle