Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage customer relationships and drive product adoption.

Key Responsibilities:

• Own and nurture customer relationships as the primary point of contact
• Drive revenue retention by managing an assigned book of business and identifying churn risks
• Increase product adoption and identify expansion opportunities through collaboration with sales and account teams

Required Qualifications:

• Minimum 3 years in a customer success role, preferably in a SaaS environment
• Business acumen to translate customer needs into data and product requirements
• Basic understanding of APIs/Web Services and technology user workflows
• Strong skills in Salesforce, PowerPoint, Word, Google Suite, and Excel
• Self-motivated and adaptable in an agile environment