Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for Graduate Test Prep.

Key Responsibilities

• Manage a portfolio of institutional partners and serve as the primary point of contact
• Support the full customer lifecycle, including onboarding, training, and renewal
• Monitor customer engagement data and prepare customized reports on program outcomes

Required Qualifications

• 3-5 years of experience in customer success, account management, or student services
• Direct experience working with colleges or universities is strongly preferred
• Proficiency in CRM systems (Salesforce preferred) and Microsoft Office
• Ability to analyze data and use insights to improve outcomes
• Flexibility to support both graduate and K-12 test prep programs as needed