Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Director (Expansion & Growth).

Key Responsibilities

• Drive customer success initiatives to enhance client satisfaction and retention
• Lead a team focused on expansion and growth strategies for customer accounts
• Collaborate with cross-functional teams to deliver exceptional customer experiences

Required Qualifications

• Proven experience in customer success or account management roles
• Strong leadership skills with the ability to manage and motivate a team
• Experience in developing and implementing growth strategies
• Relevant industry experience, particularly in technology or SaaS
• Bachelor's degree or equivalent experience in a related field