Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Design and implement the Customer Success function, including strategy and performance metrics
• Hire, develop, and mentor a team of Customer Success Managers, focusing on customer onboarding and retention
• Build scalable systems across the customer journey, leveraging automation and data insights

Required Qualifications

• 4+ years of experience in Customer Success or related fields in SaaS or EdTech
• Direct teaching or early childhood education experience or strong knowledge of early childhood programs
• Experience building or scaling a Customer Success team, including hiring and coaching
• Strong understanding of subscription metrics and customer engagement analytics
• Proactive leadership style with a willingness to operate hands-on in a fast-paced environment