Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success, Central (Remote).

Key Responsibilities

• Manage and develop a customer-centric team, setting performance expectations and providing ongoing coaching
• Achieve customer retention and sales goals through strategic planning and proactive engagement
• Oversee customer relationships and collaborate with internal and external partners to meet customer needs

Required Qualifications

• Proven experience in customer success or account management roles; bachelor's degree preferred or minimum of 5 years of relevant experience
• Prior leadership experience in managing initiatives, projects, or teams
• Results-driven mentality with a focus on customer satisfaction and sales growth
• Experience with eLearning and online digital solutions/platforms preferred
• Familiarity with CRM systems and ability to grasp technical concepts