Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for SMB.

Key Responsibilities

• Drive revenue growth by promoting adoption of industry-leading solutions and identifying expansion opportunities
• Act as a trusted advisor to ensure high levels of customer satisfaction and retention
• Collaborate with internal teams to ensure seamless customer experiences and maintain accurate records of interactions

Required Qualifications

• 4+ years of experience in a B2B SaaS Customer Success role
• Bachelor's degree or equivalent business experience
• Solid business acumen and executive presence, especially with SMB owners and senior leaders
• Proficiency in Microsoft Office Suite
• Experience in Transportation and Logistics is preferred, but not required