Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee their Customer Success Team in a fully remote capacity.

Key Responsibilities

• Partner with Sales and Product teams to align customer success goals with business objectives
• Design and execute strategies to enhance user adoption, engagement, and retention
• Manage key accounts and at-risk customers to strengthen relationships and maximize renewals

Required Qualifications

• 5-7 years of experience in Customer Success, Account Management, or a related SaaS role
• Strong leadership and stakeholder management skills
• A degree or diploma relevant to the organization is considered an asset
• Experience in sales is a plus
• Ability to manage global teams and complex projects effectively