Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success (player/coach role).

Key Responsibilities

• Manage a portfolio of high-value clients while driving measurable client value and retention
• Mentor and develop Customer Success team members through coaching and skill-building sessions
• Collaborate with internal resources to align client needs and develop engagement plans for desired outcomes

Required Qualifications

• 3+ years of experience in a Customer Success role, preferably in a Player/Coach or Team Lead capacity
• Proven track record of successful renewal outcomes and managing strategic client relationships
• Experience in coaching, mentoring, or training team members
• Bachelor's degree required
• Proficiency with Salesforce.com and other CRM systems