Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive product adoption and retention for its clients.

Key Responsibilities

• Manage a portfolio of customer accounts and serve as their primary point of contact
• Drive onboarding, adoption, and ongoing customer engagement
• Conduct Customer Account Reviews (CARs) and share insights and recommendations

Required Qualifications

• 2-5 years of experience in Customer Success, Account Management, or a related role
• B2B SaaS experience preferred
• Comfort working with customer data, health metrics, and feedback
• Customer-first mindset with strong follow-through
• Ability to manage multiple accounts in a fast-paced environment