Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer satisfaction and drive engagement across various client interactions.

Key Responsibilities

• Develop journey maps and track outcome goals for client engagements
• Collaborate with internal departments to ensure exceptional client experiences
• Monitor customer satisfaction and implement strategies for improvement

Required Qualifications

• Bachelor's degree in Business, Communications, or Marketing, or a technical degree with relevant experience
• 2+ years in a customer-facing, customer success role
• 2+ years of experience with an IT consulting organization
• Experience in creating and implementing successful customer experience programs
• Knowledge of customer experience best practices and methodologies