Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive customer retention and growth while ensuring clients maximize the use of the company's software solutions.

Key Responsibilities

• Drive adoption, retention, and expansion of the product by managing customer experiences and success plans
• Serve as the primary liaison between customers and the company, facilitating onboarding, training, and ongoing support
• Contribute to the development of the Customer Success strategy and processes within the organization

Required Qualifications

• 2+ years of experience managing B2B SaaS accounts with a focus on retention and growth
• Strong project management skills and ability to handle multiple customer relationships
• Ability to navigate ambiguity in a fast-paced environment
• Proactive and collaborative approach to representing customer needs internally
• Commitment to driving results with a hands-on mentality