Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Digital Touch.

Key Responsibilities

• Deliver value-driven touchpoints for 90% of accounts each quarter and log interactions in Totango/Salesforce
• Conduct quarterly retention risk assessments and implement strategies to reduce churn
• Collaborate with Marketing on targeted lead-generation campaigns and develop onboarding programs

Required Qualifications

• Bachelor's degree in Business, Marketing, or related field
• Proven experience in Customer Success Management or account management in a SaaS environment
• Strong skills in customer relationship management and retention strategies
• Ability to analyze customer feedback and leverage data-driven insights
• Familiarity with CRM tools (Salesforce, Totango) and digital engagement platforms