Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own a portfolio of customers and build trusted relationships with stakeholders
• Develop and execute success plans aligned to customer goals and product usage
• Drive adoption of product capabilities and analyze customer data to assess health and predict risk

Qualifications

• 3-5+ years of experience in Customer Success, Account Management, or a related SaaS role
• Experience managing a book of business independently
• Healthcare or regulated SaaS experience preferred
• Bachelor's degree or equivalent experience required
• Strong analytical and organizational skills