Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II, Mid-Market.

Key Responsibilities

• Own and manage customer relationships to showcase the value of the product and ensure customer happiness
• Serve as a trusted advisor, advocating for customer needs and feature requests to internal teams
• Collaborate with high-profile companies to enhance their hiring processes and prevent churn

Required Qualifications

• 2-4 years of experience in account management or customer success management in the tech industry
• Ability to handle conflicting priorities
• Experience in providing support and mentorship on products and services
• Must be authorized to work in the United States on a full-time basis
• Unique talents and transferable skills are valued, even if not aligned with all outlined qualifications