Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (USA Remote).

Key Responsibilities

• Manage relationships for a portfolio of accounts to ensure customer success, satisfaction, and retention
• Understand customer business needs and objectives to drive product adoption and upsell opportunities
• Execute strategic plans for customer base expansion and collaborate with teams to achieve renewal and growth targets

Required Qualifications

• 1 to 2 years of experience as a Customer Success Manager, Account Manager, or in sales
• Experience in SaaS or EdTech preferred
• Results-driven self-starter
• Demonstrated sales and objection handling skills
• Strong interpersonal and negotiating skills