Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (USA Remote).

Key Responsibilities

• Manage relationships for a portfolio of accounts to ensure customer success, satisfaction, and retention
• Execute strategic plans to expand the customer base within existing accounts and achieve renewal and growth targets
• Collaborate with internal teams to analyze customer data, identify growth opportunities, and maintain strong customer relationships

Required Qualifications

• 1 to 2 years of related work experience as a Customer Success Manager, Account Manager, or in sales
• SaaS or EdTech background preferred
• Results-driven self-starter
• Demonstrated sales and objection handling skills
• Strong interpersonal and negotiating skills