Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer engagement and drive product adoption.

Key Responsibilities

• Onboard new customers and ensure a smooth transition from sales to active usage
• Drive product value through tailored onboarding and adoption strategies
• Monitor usage metrics and identify expansion opportunities within customer accounts

Required Qualifications

• Experience in Customer Success, Account Management, or SaaS Consulting roles
• Ability to manage at-risk accounts and drive software adoption
• Understanding of NetSuite, Salesforce, or productivity tools is a plus
• Experience collaborating with cross-functional teams
• A team-first attitude with a strong customer-centric mindset